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FAQ

HOW DO I PLACE AN ORDER?

Shopping with us is super easy! Just follow these steps:

  • Choose the product type, and then the category type
  • View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, fabric, reference code and price.
  • Select preferred item and click 'Add to Bag'. You will be taken to your shopping bag, where you can either choose to 'CONTINUE SHOPPING' or process your order by clicking the 'CHECKOUT' option.
  • If you opt to process your order you will be asked to register (applies to new customers) and directed to the payment options window - currently we are only providing 'cash on delivery' payment option nationwide.
  • Confirm the order.
  • You will receive an email confirming your order.
  • You will receive a phone call on the next available working day to reconfirm your order after which it will be processed for shipping.

WHAT IF I CHANGE MY MIND AFTER PLACING AN ORDER FOR A PRODUCT?

At MIRUSAH.COM we will place a confirmation call after we receive your order. You have the right to edit or cancel the order at that time, however once your order has been confirmed and processed, you cannot make any changes. For any additional required assistance you can email our Customer Service team at mirusahfashion@gmail.com. Please review our Exchange & Refund policy for any exchanges or refunds.

ARE MY PERSONAL DETAILS SAFE?

Our website has been designed in such a way that the use of your personal data will be minimal and will not exceed the original purpose for which it has been collected and/or processed.

HOW LONG WILL MY ORDER TAKE TO RECEIVE?

Delivery time depends on the type of product selected. Details are mentioned with all products. 

HOW MUCH DO I PAY FOR DELIVERY CHARGES?

We offer worldwide delivery and the charges are Rs 300 within Pakistan and Rs 4050 for International delivery.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

Mirusah.com only sells items in perfect condition so, in the rare event of receiving a faulty item or an order that you did not place, please contact our customer service team immediately.